Frequently Asked Questions

Visit taportal.sandals.com and click “Create Your Advisor Account.”

Don’t worry, the Branch Number will remain “0.”

This can be anything except your email address, but must consist of only letters and numbers - no spaces.

This can be your preferred contact number, whether it’s home, office or cell.

Your agency administrator has not confirmed your TA portal account yet. Reach out to your agency owner or administrator and they’ll be able to confirm your account.

Ask your agency owner or administrator to email insidesales@uvi.sandals.com with your full name, email and the IATA and/or CLIA number associated with your agency.

24-48 hours. Please note, in some cases, it may take longer as our normal office hours are Monday-Friday 8:30am-5:30pm EST.

The agency owner or administrator will need to email insidesales@uvi.sandals.com on a company letterhead containing the old address with new address for usage included.

For instructions to enroll in direct deposit please visit the "Official Statements" section and locate the "Direct Deposit (ACH) Enrollment Reminder" official statement.

Visit our ACH website at https://ach.sandals.com/login/index.cfm and follow these steps:
- Log in with your credentials and click on “Agency.”
- Select “Edit Info.”
- Enter new account information and click “Save” when finished.

The agency owner will need to select “Confirm” under “Manage User Access” found by clicking “Your Account” in the top banner of the TA Portal.

Send an email to insidesales@uvi.sandals.com with your Advisor’s full name, email, gender and the agency’s IATA number. Be sure to include “Please Add Advisor” in the email subject line.

Commission is paid out to the agency 14 days prior to clients’ travel date.

Booking bonuses are paid out 6 to 8 weeks after travel. Please refer to “Official Statements” on the TA Portal to see if your booking qualifies.

Booking bonus checks are made out to the Travel Advisor in C/O the agency associated with the booking.

Go on the TA Portal and select “My Bookings”, then “View Invoices” and “Customer Invoice”.

Go on the TA Portal and select “My Bookings”, then “View Invoices” and “Agency Invoice”. To view the commission you are receiving on a specific booking, click on “View/Print Agency Invoice”.

Please reach out to your agency owner or administrator, as we cannot directly disclose that information. For administrators, please email insidesales@uvi.sandals.com to request your agency’s commission.

Ask your clients who made the booking at the Loyalty and Travel Lounge to email bookingchange@uvltd.com with your IATA/CLIA number requesting for you to become the travel Advisor. Be sure to provide them with the future booking number, the resort and date of travel. Please note, this must be done before the final payment and you must be the original Advisor that sent them to the resort.

You will need to fill out an Advisor transfer form, which can be found on the TA Portal under “Sales Tools” and “Commonly Used Forms”.

Go on the TA Portal under “My Bookings,” then “Register Guests” and “Room Bookings”. When entering the Sandals Booking Number, be sure to leave “Unique Travel Corp” as the owner of the booking number.

You can request this from your Tour Operator or by calling Inside Sales at 1-800-487-7324.

Yes! The our Special Request Forms are found under Commonly Used Forms: https://taportal.sandals.com/salesTools/commonForms.
Please contact the Reservation Department at 1-800-487-7324 extension 2146 for more information.

Log onto the TA Portal and go under “My Bookings,” then click “Pending”. You’ll see the reason listed next to your clients’ last name(s). For further assistance, contact the Inside Sales Department at 1-800-48-7324.

Weddings Bookings are not automatically registered yet. All Wedding Bookings, Direct & Tour Operator should be manually registered. To do so, login to the TA Portal and register them by selecting “My Bookings”, then “Register Guests” and “Wedding Bookings”.

To add Flight Information or Travel Protection Plan to an existing booking please contact the Reservation Department at 1-800-487-7324 extension 2146 and they’ll be able to assist.

There are three ways to do this:
- Log on to the TA Portal and click “Sales Tools”, then “Butler Services,” “Register New Booking”.
- Call the Butler Desk at 1-800-487-7324 extension 6111.
- Visit sandals.com and click “Already Booked?” then “Butler Preferences”.

There are three ways to do this:
- Log on to the TA Portal and click “Sales Tools”, then “Butler Services,” “Register New Booking” and finally “Edit Butler Preferences”.
- Call the Butler Desk at 1-800-487-7324 extension 6111.
- Visit sandals.com and click “Already Booked?” then “Edit Butler Preferences”.

Only your clients will be able to directly access this, which they can do by calling our Sandals Select Department at 1-800-48-7324 extension 4197.

Please email a copy of your clients’ wedding invitation to honeymoons@uvi.sandals.com at least 30 days prior to departure.

To book a group (5 rooms or more), contact the Groups Department at 1-800-487-7324 extension 6172 and they can further assist.

If the booking is on the TA Portal under “My Bookings”, then the “Future” or “Traveled” tab and you’ve received an email confirmation, the booking is registered.

Your clients will need to email bookingchange@uvltd.com no more than 14 days from the booking date requesting that you take over the booking.

To register for events and educational experiences go to the "RSVP" section, select the type of event you are registering for, enter the location and dates, and look through the available events. Fill out the submission form to enroll.

Log on to the TA Portal and select “RSVP,” then “My Event History” and “Cancel” the event you are registered for.

Policies regarding guests vary from event to event. Check with your local BDM to find out if guests are allowed.

Request that your agency owner or administrator emails insidesales@uvi.sandals.com with your full name, phone number and IATA/CLIA number.

Yes, your agency will receive it 14 days prior to travel.

15 days prior to travel. Please note, you will not receive the guest names or booking number - only the resort, room category and date of travel.

Log onto the TA Portal and select “Advisor Incentives, then “Archive” or “Redeem Now.” Please refer to the “Eligibility & Redemption” section to see how many points per night each resort requires, as well as other important information, including expiration dates.

Please reach out to our Interline Department at 1-800-487-7324 extension 4007.

Log on to the TA Portal and select “Sales Tools,” then “Commonly Used Forms,” “Incentives,” and “ Day Pass Form USA.” Please send completed form with copy of IATA/CLIA card to daypass@uvi.sandals.com and email the Sales Manager on Resort prior to arrival. Their contact information can be found under “Sales Tools” and “Resort Fact Sheets.”

Yes, log on to the TA Portal and select “Sales Tools,” then “Commonly Used Forms”, “Consumer Day Pass Rates ” to see rates. Please email the Sales Manager on Resort prior to arrival. Contact information can be found under “Sales Tools” and “Resort Fact Sheets.”

One Additional Guest.

We now offer an Online Training for our Advisors to become certified. Once you log in to your TA Portal account, visit the "Online Training" tab. Complete the training and receive a certificate. Once you have that and one traveled booking in a calendar year, will become a Certified Sandals Specialist.

We recognize IATA, CLIA, TRUE and ARC. If you have something other than these, please contact the Inside Sales Department at 1-800-487-7324.

Visit https://taportal.sandals.com/bdm/ or contact the Inside Sales Department at 1-800-487-7324.

Log on to the TA Portal and select “Sales Tools”, “S.M.A.R.T. Cart” then “ Order Collateral ”.

To order window scrims for your storefront, please reach out to your local business development manager.

Log on to the TA Portal and select “Sales Tools,” then “Resort Fact Sheets”.

Please contact your local BDM or email roadwarrior@uvi.sandals.com for more information.